Introduction

Last updated: 11 May 2020

Welcome and thank you for your interest in McNally Family Farm Shop and our online ordering service at mcnallyfamilyfarm.ie.

The terms and conditions set out below apply to online orders for collection for the supply of products by McNally Family Farm (“Order(s)”), that are submitted via our online ordering service at www.mcnallyfamilyfarm.ie (“Service”).

The Service is operated by McNally Family Farm ("we", "our" or "us", “the company”). We are a company registered in Ireland with Company Registration Number 542118 at Balrickard, Ring Commons, The Naul, Co.Dublin.

Please read these terms carefully before ordering as these terms will apply to any orders you place online using the Service.

By placing an order using the Service, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not accept these terms and conditions, you should not place an order.

By using this website and providing information during the Service, you are consenting use of the information as described in the Privacy and Cookie Policy, please click here to review.

PLACING ORDERS

To submit an Order and use the Service, you warrant that:

  • You are at least 18 years old;
  • You are legally capable of entering into binding contracts;
  • All information given to us is true and correct.

You acknowledge that Orders can only be placed for collection at the designated locations and that McNally Family Farm does not provide a delivery service for any Orders made through the Service.

When placing an Order, collection points and respective collection days are made available during the checkout process for you to choose and select the location and day that you will collect your order.

Collection points and respective days available during the checkout process may change at any time without prior notice.

Please only submit an Order if you intend to collect the Order on the selected collection day, as we will prepare the ordered products in anticipation of your arrival.

To place an Order via the Service you will be required to specify:

  • The products and quantity thereof that you wish to order (Your Order), from the list of products available on the Service.
  • The collection day and collection point for the Order; and
  • Any other required information to finalise and subsequently identify your Order including but not limited to your name and email address.

Ordering is subject to a minimum amount, cut off times and may be subject to capacity together with individual maximum order amounts per product. When placing an Order the system will follow any cut off, capacity or other rules such that collection points, collection days, the availability of certain products may or may not be available to you at time of checkout. A notice concerning the rules is maintained on the online shop.

While browsing the categories of our shop each available product is listed and it is possible to add or remove a product directly to or from the basket. Individual product details are available by clicking on the product image and at this level can also be added or removed directly to or from your basket.

At anytime you can open your basket to change the quantity of any product in your basket.

On checkout please ensure that you revise thoroughly all the details you have entered and correct any errors before submitting your Order. Prior to payment processing you will be presented with a final Order review before being directed to our payment processor.

You will be able to cancel or vary your Order as allowed under clause “Change & Cancellations”.

After completing payment you will be presented with a screen confirming your order has been received by us (the “Confirmation Screen”). Should there be any issue at this point in the process you will be notified on the Confirmation screen.

You will also receive an automated confirmation email detailing your payment transaction identifier, collection reference, collection details and an itemised summary of your order including the total payment made. Please make sure the email address you have provided is correct and your mailbox is in proper working order, as all correspondence regarding your order will be sent to this address.

If you do not receive the confirmation email within a few minutes of submitting the order please check your junk / spam folder as your email server rules may direct the email to one of these folders. Adding orders@mcnallyfamilyfarm.ie to your email client address book will guarantee that you receive these emails. If you have any issues please contact us here orders AT mcnallyfamilyfarm.ie

COLLECTING AN ORDER

Orders must be collected from the collection point you selected, when placing your order, and orders can only be collected within the relevant location’s opening hours. The relevant Opening Hours for collection are displayed on the website and on the email confirmation.

Please arrive at the collection point and let a member of the team know the name and/or the ordering number attached to your Order. Any other information regarding the collection of your order will be notified in the confirmation email.

If you are unable to collect your Order on the appointed collection day you can change your order for collection the following day. You must contact us to rearrange collection. Orders that are not collected will be held for a maximum of two days before being disposed. No refunds will be given for un-collected items. Credit vouchers may be issued only at the discretion of McNally Family Farm.

PRODUCT PRICING

The prices published on the Service will apply to the Ordered Products. All prices stated on the Service are inclusive of VAT.

Prices may change from time to time without prior notice but changes will not affect confirmed orders.

We reserve the right to refuse an Order or alter the agreed price if an incorrect price was given due to technical or human error.

PAYMENT

Payment for your Order is made Online at the time of submitting your Order, using a debit or credit card.

During checkout you will be asked to supply the billing name and address for the card being used to make the online payment with SagePay. This information is required to complete the online payment. We do not however store this information on our servers excepting the name which is used to identify the order. You can opt to store on your device your email address, phone number and card billing address for re-use with our service. For further information regarding the use of data and cookies please review our Privacy Policy by clicking here.

This online payment processing service is being provided by a third party payment provider, SagePay. The personal information (credit or debit card details), which you provide to this third party, is never stored on our systems. As such, this information is subject to the privacy and data retention policies of the payment provider being used. We will accept no responsibility for any loss or damage that may arise from your use of their services.

CANCELLATIONS & REFUNDS

CHANGES & CANCELLATIONS BY YOU

Changes:

Alterations to orders may be requested but we may not be able to accommodate late changes. Additional charges may apply for any changes. You may request to alter your order before 12pm on the day prior to the appointed collection day. To alter your order contact us directly by emailing us at orders AT mcnallyfamilyfarm.ie or by Telephone: +353 087 361 5977

Cancellations:

You may cancel an entire order or part of an order according to the following terms:

  • Cancellation requests can be made any time before 12pm the day before the appointed collection day by e-mailing us at orders AT mcnallyfamilyfarm.ie. No changes or cancellations will be accepted after this time.
  • Where an entire order / part of an order is cancelled by you before the cancellation deadline we will not provide any cash refund but we will provide you with a credit voucher in the same amount that is usable on your subsequent online order. The credit voucher will be sent to you by email, at the email address provided when you submitted the order.

CHANGES & CANCELLATIONS BY US

If we are unable to fulfil your Order due to unforeseen circumstances, or if one of the products is no longer available, we will endeavour to contact you to cancel or vary your order before the Collection Day, otherwise we will do our best to resolve the issue when you arrive at the collection point.

In such case we will determine whether it is appropriate to:

  • Replace the unavailable item with another item of a similar value; or
  • Cancel the entire Order and provide a full refund to the value of your Order; or
  • Provide a credit voucher to the value of the unavailable item(s).

Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your order.

A refund will be for the amount actually paid taking into account any offer or discount that may have been used.

CREDIT VOUCHERS

The following conditions apply to vouchers issued by us:

  • Vouchers are issued at our sole discretion by email in the form of an email and code combination.
  • Vouchers are not subject to an expiry date.
  • Vouchers can only be redeemed on the Service.
  • Vouchers are non-refundable, non-transferrable and it is the burden of the bearer to keep the voucher safe.
  • Vouchers can only be used singly and multiple vouchers are not accepted at checkout.
  • The voucher can only be redeemed on checkout using the same email and code combination as issued.
  • The voucher amount will be deducted from checkout total with remaining balance (if any) to be paid online.
  • The voucher balance will update when you proceed to "Make payment" deducting the checkout total from the voucher balance with any remaining balance available.
  • After completing an order the voucher balance and transaction history are displayed on the validation page and in the confirmation email sent with the order.
  • Due to minimum payment processing amounts, where the amount to be paid (the difference between voucher balance and checkout total) is less than €1.00, the use of the voucher is not possible.
  • The voucher when reduced to a balance of €0.00 is no longer usable.

PRODUCTS

All Products displayed are subject to availability. In most cases, we will offer an alternative for any out-of-stock item on collection.

We endeavour to provide information on any allergens that the Products may contain on our Website, but please note that:

  • We cannot guarantee and we make no warranty that the Products will not contain any allergens.
  • Our farm shop and other collection points are busy working environments and there is a risk of cross-contamination between ingredients; if you have an allergy we kindly ask that you do not order online. In this scenario, please telephone or email us. For allergy information please visit Food Safety Authority of Ireland.

Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that a Product is accurately reflected on the device in use by you. Weights for fresh farm products are approximations only.

Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

We have a 100% satisfaction guarantee. If you are not happy with your experience please email us at orders AT mcnallyfamilyfarm.ie and we will work to resolve your concerns.

Any complaint must be submitted to us for consideration within 24 hours of Collection Day along with your order number. We will review your request and revert as soon as possible.

Any decision to grant a refund or a credit voucher will be at our sole discretion.

NO RESALE OR THIRD PARTY PROVIDERS

The Service is only open for Orders made on a direct to customer basis. Orders are only accepted on the condition that the person who places the Order must collect the Order in person for the purposes of private consumption. You must not resell or resupply any Products ordered via the Service to a third party.

We may refuse, without any refund, any Order submitted via the Service which we reasonably believe has been made by or through a third party delivery business.

DISCLAIMERS

We do our best to ensure that our product names, descriptions, prices, nutritional information and allergenic warnings are accurate, but we accept no liability if any of the details published on the Service are incorrect, out-of-date or incomplete.

If you have any doubt about the contents of any of our products, allergy warnings or any other information please contact us before you place your Order.

These Online Ordering Terms will apply to the extent permitted by law and none of these terms will be construed as excluding, qualifying or limiting your statutory rights or remedies.

We do not guarantee that McNally Family Farm will accept and fulfil all Orders, and the Farm has the discretion to reject Orders at any time because they are at operational capacity.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible in respect of anything which may constitute a breach of the terms by reason of Force Majeure, namely circumstances beyond our control, that prevent or limit our ability to perform our obligations pursuant to these terms.

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control. Circumstances, which constitute force majeure shall include (but shall not be limited to) acts of God, fire, flood, earthquake, explosion, sabotage, accident, embargo, riot, civil commotion, epidemic, computer virus, breakdown of equipment, and failure of electrical supply or telecommunications links, non-performance by suppliers or subcontractors.

WEBSITE ACCESS

While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.